Privacy Policy

Last updated: February 12, 2025

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service. It also informs You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions
Interpretation

Words with capitalized first letters have meanings defined under the following conditions. The following definitions apply regardless of whether they appear in singular or plural form.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
• Company (referred to as either “the Company”, “We”, “Us”, or “Our” in this Agreement) refers to Smilkovi GmbH, Gerliswilstrasse 76, 6020 Emmenbrücke, Switzerland.
• Cookies are small files placed on Your device (computer, mobile device, or other) by a website, containing details of Your browsing history among other uses.
• Country refers to Switzerland.
• Device means any device that can access the Service such as a computer, cellphone, or digital tablet.
• Personal Data means any information that relates to an identified or identifiable individual.
• Service refers to the taxi booking website and/or mobile application.
• Service Provider refers to any natural or legal person who processes data on behalf of the Company. This includes third-party companies or individuals employed by the Company to facilitate the Service, perform services related to the Service, or assist in analyzing how the Service is used.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (e.g., the duration of a page visit).
• You means the individual accessing or using the Service, or the company or legal entity on whose behalf such an individual is accessing or using the Service.

Collecting and Using Your Personal Data 
Types of Data CollectedPersonal Data

While using Our Service, We may ask You to provide certain personally identifiable information that can be used to contact or identify You, including but not limited to:

• Email address
• First name and last name
• Phone number
• Payment information (if applicable)
• Location data (GPS data) for taxi booking
• Booking history and ride details

Location Data

To provide taxi booking services, We collect real-time location data from Your device. This is used to:

• Identify Your pickup location.
• Show available taxis nearby.
• Assist drivers in reaching Your location.
• Provide estimated arrival times and route tracking.

You can enable or disable location tracking through Your device settings, but disabling it may affect Your ability to use the Service effectively.

Payment Information

If You make a payment via Our Service, We do not store Your credit/debit card details. All transactions are processed through secure third-party payment processors such as Stripe or PayPal. These providers handle and store payment data securely in compliance with international security standards.

Usage Data

Usage Data is collected automatically when using the Service. This may include:

• IP address
• Browser type and version
• Pages visited
• Time and date of Your visit
• Device type and identifiers
• App performance analytics
  
  
  

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies (such as web beacons and scripts) to improve and analyze Our Service. The technologies We use include:

• Necessary Cookies: Required for core functionality, such as user authentication and fraud prevention.
• Functionality Cookies: Remember preferences like language settings and saved locations.
• Analytics Cookies: Help us track how users interact with Our Service to improve functionality.
• Marketing Cookies: Used for advertising and retargeting.

You can manage cookie preferences in Your browser settings.

Use of Your Personal Data
We may use Your Personal Data for the following purposes:

• To provide and maintain Our Service, including monitoring ride bookings and ensuring smooth operations.
• To manage Your Account, allowing You to log in, book rides, and access ride history.
• For payments and transactions, including processing payments and preventing fraud.
• To contact You, including ride confirmations, support inquiries, and important service updates.
• For customer support, assisting You with inquiries and complaints.
• To analyze trends and improve Our Service, including user experience and ride demand analysis.
• For legal compliance, such as regulatory and law enforcement requirements.

Sharing Your Personal Data
We do not sell Your personal data. However, We may share it with:

• Taxi drivers, to provide them with Your pickup and drop-off location.
• Payment providers, such as Stripe or PayPal, to process transactions securely.
• Service Providers, such as mapping services (Google Maps API) and SMS notification systems (e.g., Twilio).
• Authorities, if required by law or in response to legal requests.

Data Retention
We retain Your Personal Data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Booking records may be stored for regulatory compliance and operational purposes.

Security of Your Data
We implement industry-standard security measures to protect Your personal data. However, no method of online transmission or storage is 100% secure.

Children’s Privacy
Our Service is intended for individuals 18 years or older. Minors under 18 may use the Service only with parental or guardian consent. If We discover that We have collected data from a minor without consent, We will delete it.

Your Rights
Depending on Your location, You may have the right to:

• Access the personal data We hold about You.
• Request correction or deletion of Your personal data.
• Withdraw consent for data collection (e.g., disabling location tracking).

To exercise Your rights, please contact Us at lucernetaxi@gmail.com.

International Data Transfers
Your information may be processed and stored outside of Your country of residence, including in countries with different data protection laws. We ensure that such transfers comply with applicable laws.

Third-Party Links
Our Service may contain links to third-party websites. We are not responsible for their content or privacy policies.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify You via email or through Our Service before changes take effect. Please review this Privacy Policy periodically.

Contact Us

If You have any questions about this Privacy Policy, You can contact us:
📧 Email: lucernetaxi@gmail.com
📞 Phone: +41 78 226 15 55